TicketMaster, part deux
30 June 2005, 12:09 pmPages: 1 2
(This is a sequel to Jeers! to TicketMaster)
Two weeks later, I’ve gotten two more unsolicited emails from TicketMaster.
I decided to escalate things a little bit. I sent this message to their customer support folks:
Repeated attempts to unsubscribe from your organization’s email alerts — which I never gave you permission to send me, as I am not a customer (I started but did not complete an online transaction) — have failed.
I urge you to rethink your automatic opt-in policy — it brands you as a sender of unsolicted commercial email, and in my specific case, I believe you may have violated the CAN-SPAM act.
Moreover, I strongly suggest you fix your online unsubscribe tool. When I follow the link provided to unsubscribe in the email alerts, it does not show any active subscriptions. When I select “Unsubscribe from ALL” — which I last did on 16 June 2005 — it has no effect. I received another unsolicted ticket alert this morning (30 June).
It’s very telling that you need to make unsubscribing a topic in your help system.
But then I spent a little more time poking around on their site. That was enlightening.
Pages: 1 2
This is a taste of what an utterly unregulated commercial web environment might be like, where for sellers’ mild convenience, customers (and potential customers) must wade through molten pools of shit just to say “no.”
Update: as promised on their site, within 24 hours of my complaint submission, I had a response from a human being, which assured me that I wouldn’t receive more emails. So far, so good. Knock on wood.