yay! to vendini

16 June 2005, 11:17 am

While I was struggling with the customer interface of their competition, I had a great experience with Vendini.

Their communications were clear and to the point. Although they did commit the error of using URLs with encrypted personal information, they alleviated the problem by providing a reasonable alternative:

Q: Unable to Print a Ticket Confirmation?
A: Bring your confirmation code #deleted and a photo ID.

Nice. Sure hope TT the Bear’s starts using them instead of the other guys.

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