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If you happen to have commented on this site on Friday afternoon, chances are your comment was swallowed up by the ether. Sorry ’bout that.

I’ve long maintained that the real measure of a webhost (or any service provider, really) is how they respond when things gang aft aglay. As far as I’m concerned, ServInt once again comes through with flying colors. Sometime Saturday morning they experienced a catastrophic failure of the RAID that hosts this site (among others). The discs were toast, so they had to restore from Friday’s noonish backup, which meant that email, comments, and assorted content-management updates from Friday PM through the failure time were all kaput.

I don’t fault ServInt for losing a RAID. It’s a much less frequent occurrence than losing a single disc, but it happens. In today’s database-backed site world, losing almost 24 hours of updates is not without some pain, but I’m really happy to have a support system in place that limited the damage to a single day, and got things operational again tout de suite.

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